Air-Touch Foam：7or9 thoughtfully used Air-touch Foam in each shoe. The design inspiration was from sneakers, which makes a great difference. All-round coverage for all foot shapes, reducing toe and heel rubs.
3D Shock-absorbing pad core:Made from 4mm high-resilience eco-friendly blue-dot material
Shoes insole & lining:lambskin with micro-needle punching, prevents water buildup on the soles of the feet, keeps your feet comfortable and dry.
Counter Latex Pillow:High-stretchy and breathable, reducing heel rubs.
Accessories for DIY:Nearly 100 detachable accessories including buckles, laces, back clips, and ankle chains which can be applied to toe, back ankle, and other positions.
One-piece wide pad
Where can you ship to?
We can ship to most countries.
How long does delivery take?
Usually, the delivery will take around 10-20 business days to arrive.
Please note:Affected by Covid-19, there will be some delay on the delivery.
What shipping methods are offered?
We collaborate with these companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
What's is the shipping cost?
Free shipping for orders over 169USD;
Standard shipping is 10USD;
Who will pay for the import tax/custom fees?
We will try out best but orders may be subject to duties and taxes, customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Please note that 7or9 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
If the package shipped, can I reject it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What do I need to do If I have shipping issues with my parcel?
Please contact customer support at firstname.lastname@example.org.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back due to an incorrect or undeliverable address.
Xin'an Street, Xingdong Community Baocheng Venture Road, north side of the construction of Industrial Park J Building, first floor to seventh floor 104， Bao'an District,Shenzhen
We are currently using US sizing for our footwear. Our shoes fit true to size. If you are between sizes we recommend selecting the next full size up. The chart below will assist you in determining which size to purchase for all styles. Simply measure your foot from heel to toe while your heel is flush against a wall.
If you require further assistance, please contact our customer care team at email@example.com
Refer to the size chart below and match the accessories size.
Size M: 5.0-6.5
Size L: 7.0-9.0
Image is for reference only,shoes do not contain any accessories，you may purchase it separately.
These are recommended guidelines to get you the best possible fit for 7or9 footwear collections only.
Can I return my product?
7or9 accept returns within 7 days of receipt for most items in new condition.
How do I make a return?
Send an email firstname.lastname@example.org to obtain an RMA Number, quoting your name, order number and reason. Once you have your unique RMA Number, call the post office to arrange a collection or drop off at your nearest post office.
Can I still return items if they are worn, damaged, or have tags removed?
You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
We do not accept returned items that were sent back by you directly without checking with us first.
Sale items and accessories are final and cannot be returned.
When will I get my refunds?
Once we receive your return item, it will go through a quality check to ensure it’s in good condition and complies with our refund policy. After the return has been proved, the refund will be issued to the original payment account, this can take up to 5 working days.
Please note: The original shipping fee and insurance are non-refundable.
Please ensure you post back your return using a traceable service, It is very important to hold on to your tracking number to make sure the return package has arrived to us safely!
7or9 does not cover any postage costs, all costs associate with returning items to us are at the responsibility of the customer.