Have a question?Feel free to check out our FAQs
Before making a purchase, we encourage you to read through the following policies and procedures:
Receipt Time = Processing Time + Shipping Time
We are pleased to offer fast and reliable shipping options to our customers. All orders are processed within 1-3 business days from the day of purchase. However, processing times may vary depending on the availability of the products ordered.
And usually, the delivery will take around 6-10 business days to arrive. So, you will receive it within 7-13 business days under normal circumstances.
If you choose Express, the delivery will take around 3-5 business days to arrive. So, you will receive it within 4-8 business days under normal circumstances.
Free standard shipping on orders over $199, otherwise the cost of the standard shipping is $10.
Express shipping is $20.
A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from ‘Track Order’.
A tracking number will be sent to you by email once your item is shipped out.
Order Address Error
Please contact customer service immediately to change your address before the shipment. Once the items are shipped, the address cannot be changed.
Import Tax/Custom Fees
We will try out best but orders may be subject to duties and taxes, customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Please note that 7or9 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
In case of a lost package or other issues, please send an email to firstname.lastname@example.org, and we will do our best to help you as soon as possible.