You can place an order on our website by browsing our products and adding items to your cart. At checkout, you will need to provide your shipping and payment information.
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.
There are several reasons why a payment may be declined, including insufficient funds, incorrect billing information, or a problem with your card issuer. If you are having trouble with your payment, please contact your card issuer or our customer service team for assistance.
Once your order has been shipped out, you will receive an email with a tracking number. More information on how to Track Your Order can be found here.
Yes, but only if your order has not left our warehouse. We would be more than happy to help, please Contact Us immediately. However, once the order has shipped, we are unable to change or cancel your order.
Each product page includes a size chart to help you find the best fit. Please note that some styles may fit differently, so it’s important to check the size chart for each product.
We have a Size Guide on every product page to help you select the right size. Just click the Size Chart below the product information (See the picture below). Please note that some items might fit differently depending on the style. How to choose size
Some popular products can be out of stock due to peaks in our sales on promotional days. If your item is out of stock, you will receive an email. You can either cancel the unavailable item for a refund or choose a different item from our shop.
For US/Canada, we offer a 30-day return/exchange policy for all unused and unworn merchandise. Items must be returned in their original condition and packaging, with all tags and labels attached.
For other region orders, at this time, we are unable to accept returns or exchanges unless the shoes are due to quality issues. We will do our utmost to facilitate this service in the future.
To initiate a return or exchange, please contact our customer service team with your order number and reason for return/exchange. We will provide you with instructions on how to return your item.
You can create an account on our website by clicking the “sign up” button at the top of the page and entering your information.
Having an account allows you to save your shipping and billing information for faster checkout, view your order history, and receive exclusive discounts and promotions.
Please click the “unsubscribe” button at the bottom of any email to unsubscribe. If you are having trouble to unsubscribe, please Contact Us .
Get In Touch With Us
We’re always here to help. Get in touch if you need assistance.