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Before making a purchase, we encourage you to read through the following policies and procedures:
1.Please first download RMA form,email customer service at support@7or9.com with needed information.
2.Our support team will reach out to you with instructions after we receive your return request.
3.Place your item(s) into the original packaging，Print the return label and tape it on the outside of the package. Inside the return package, please enclose your RMA along with your items.
4.Drop off the package to an your nearest shipping station.
5.we will process your return or exchange as soon as we receive it.
General Return Policy
1. You must submit all return requests within 30 days of your package being delivered.
2. The following items cannot be returned, refunded, or exchanged—① Items on clearance, ②Customized items,③Monogrammed items.
3. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.
4.Please print out the RMA packaging slip and enclose it in your returns. We are not responsible for any delays. You can also click here to download the Return & Exchange form
5. we will process your return or exchange as soon as we receive it.
Refunds:
The refund time will depend on the payment method you used for your order.
PayPal refunds: 3 business days.
Credit card refunds: 7-14 business days.
Exchanges:
It will take up 3 business days for us to arrange the reshipment for you.
Postage:
We will charge $10 with a prepaid label for US orders. All you need to do is return the package within 30 days from the delivery date by taking it to your local post office. However, if an item is incorrect, damaged, or a faulty good, we will refund you for the postage fee.
If you have received an incorrect, damaged, or faulty item, please send us an email attached with a clear photo of the item so that we can verify the issue. Please follow the instructions provided by our customer service team.
Note: If you cannot print out the RMA form, as an alternative, we advise you to write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package.
Note: We do not accept returned items that have not been processed and submitted first.