Supports

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Before making a purchase, we encourage you to read through the following policies and procedures:

Shipping & Delivery

Return & Refund policy

Payment Method

1. Please first email customer service at support@7or9.com with needed information.

2. Our support team will reach out to you with instructions after we receive your return request.

3. Please put your item(s) back into their original packaging and then place the package inside the return package.

4. Drop off the package to an your nearest shipping station.

5. We will process your return or exchange as soon as we receive it.

Start a Return

General Returns&Exchanges Policy for US/Canada

We want you to love your 7or9 purchase. If you are not satisfied with your purchase, and if the item is eligible for return, please promptly return it within 30 days.

1. For a return to be accepted, it must be sent back within 30 days of receipt. For non-quality issues, we only allow one exchange per order.

2. All items are inspected on return. ln order to receive a full refund, all items must be returned to us unworn and in the same condition you received them.

3. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund or exchange, and we may have to send it back to you (at your cost). We highly recommend trying your shoes on in a carpeted area as this will preserve the sole of the shoe.

4. FINAL SALE items cannot be returned or exchanged at any time. We do not accept returns or exchanges on made-to-order items.

5. We do not cover return shipping costs and do not accept paid-on-delivery. Initial shipping charges are not refundable.

6. Please be aware that we can only accept returns for items that have been submitted and processed first. Moreover, we kindly ask you to send your return package exclusively to the address provided by 7or9. Any returns sent to a different address will not be accepted, and we will be unable to process any refunds or exchanges.

- Note: We will provide the return address after we approve your return request. You can choose your own shipping carrier to return the order to us, please let us know via email to support@7or9.com with your order number and tracking number. (Please note that without tracking information we may not be able to process your refund in time.) We do not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen, or mishandled. We reserve the right to refuse the return of any merchandise that does not meet our return requirements.

Refund

After we receive and inspect the returned item, we will issue a refund to your original payment method. Please note that quality control will be completed within 3 days of receiving the product. We always do our best to ensure that your refund reaches you on time and without delay. In case of a delay in the refund, please contact customer support at support@7or9.com.

PayPal refunds: 3 business days.
Credit card refunds: 7-14 business days.

Exchange

Exchange items are shipped within 3 business days when the returned item is in the warehouse. Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. In order to minimize the chance of your exchange item selling out prior to shipment, we recommend returning the item as quickly as possible.

For other region orders

Unfortunately, we cannot accommodate returns and exchanges for orders shipped to other countries or regions. Nevertheless, we assure you that our products undergo thorough quality checks before they are dispatched. Furthermore, we recommend measuring your foot size accurately and consulting our size chart before purchasing. This will ensure that you choose the appropriate size and avoid any inconvenience.

Postage:

If you have received an incorrect, damaged, or faulty item, please send us an email attached with a clear photo of the item so that we can verify the issue. Please follow the instructions provided by our customer service team.

Note: We do not accept returned items that have not been processed and submitted first.