Refund policy

Can I return my product?

We offer a 30-day return/exchange policy for all unused and unworn merchandise. Items must be returned in their original condition and packaging, with all tags and labels attached. (Each pair is carefully inspected before shipment. We encourage you to measure your feet and review our size chart to find your perfect fit.)

How do I make a return?

Send an email to support@7or9.com to quote your name, order number, and reason. Once you receive the return information, call the post office to arrange a collection or drop off at your nearest post office.

 

Can I still return items if they are worn, damaged, or have tags removed?

1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. Sale items and accessories are final and cannot be returned.

 

When will I get my refund?

Once we receive your return item, it will go through a quality check to ensure it’s in good condition and complies with our refund policy. After the return has been proved, the refund will be issued to the original payment account, this can take up to 5 working days.

Please note: The original shipping fee and insurance are non-refundable.

Important notice:

1. Please ensure you post back your return using a traceable service, It is very important to hold on to your tracking number to make sure the return package has arrived to us safely!
2. 7or9 does not cover any postage costs. All costs associated with returning items, including any taxes or customs duties incurred, are the responsibility of the customer.