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Where can you ship to?
We can ship to most countries.
How long does delivery take?
Usually, the delivery will take around 10 business days to arrive.
What shipping methods are offered?
We collaborate with these companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
What's is the shipping cost?
Free shipping for orders over 169USD;
Standard shipping is 10USD;
Who will pay for the import tax/custom fees?
We will try out best but orders may be subject to duties and taxes, customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Please note that 7or9 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
If the package shipped, can I reject it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What do I need to do If I have shipping issues with my parcel?
Please contact customer support at firstname.lastname@example.org.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back due to an incorrect or undeliverable address.
Refer to the size chart below and match the accessories size.
Size M: 5.0-6.5
Size L: 7.0-9.0
Image is for reference only,shoes do not contain any accessories，you may purchase it separately.
These are recommended guidelines to get you the best possible fit for 7or9 footwear collections only.
Can I return my product?
7or9 accept returns within 7 days of receipt for most items in new condition.
The cost of return shipping varies based on your location.
We will provide a pre-paid shipping label for orders from United States (except Alaska & Hawaii).
If you are in other countries, please contact us at email@example.com.
How do I make a return?
Send an email firstname.lastname@example.org to obtain an RMA Number, quoting your name, order number. Indicate which item(s) you would like to return and the reason for your return. Once you have your unique RMA Number, call the post office to arrange a collection or drop off at your nearest post office.
Can I still return items if they are worn, damaged, or have tags removed?
When will I get my refunds?
Please allow 1-2 weeks for your refund to process. We’ll send an email once the returned item has been received and your refund has been processed. You will receive the refund in your original form of payment deducting the shipping fee if any.
Please note:A $10 original shipping fee will be deducted from the refund.((Whether your order includes shipping fee or not)
Duties and taxes are non-refundable if any.