We are currently using China sizing for our footwear. Refer to the size conversion chart below and select the size closest to the length of your feet.
Refer to the size chart below and match the accessories size.
Size M: 33-37
Size L: 38-41
Image is for reference only,shoes do not contain any accessories，you may purchase it separately.
These are recommended guidelines to get you the best possible fit for 7or9 footwear collections only.
How long does delivery take?
Standard shipping orders will take around 10-20 business days to arrive.
Express shipping orders will take around to 4-10 business days to arrive.
Please note:Affected by Covid-19, there will be some delay on the delivery.
What shipping methods are offered?
We collaborate with these companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
Express Shipping: DHL Express and SF Express.
What's is the shipping cost?
Free shipping for orders over 199USD;
Free express shipping for orders over 499USD;
Standard shipping is 10USD;
Express shipping is 20-40USD depending on your country.
Who will pay for the import tax/custom fees?
We will try out best but orders may be subject to duties and taxes, customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Please note that 7or9 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
If the package shipped, can I reject it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What do I need to do If I have shipping issues with my parcel?
Please contact customer support at firstname.lastname@example.org.
Storing your shoes in cool and dry places,always keep them out of direct sunlight to avoid fading.
Do not wash,clean any dust or dirt with a damp cloth,allow them to air dry if they get wet and insert shoe trees to maintain their shape.
Be sure not to use anything colored to rub satin shoes dry as the dye can transfer.