20USD off on orders over 100USD CODE:BF20Get 1 Accessory for Free on Orders Over 169USD
Free Accessories for Orders over 169USD
Once your purchase is over 169USD, please add the gift to your cart.
We reserve the right to cancel any order trying to exploit the coupon/reward system.
We are currently using US sizing for our footwear. Refer to the size conversion chart below and select the size closest to the length of your feet.
If you require further assistance, please contact our customer care team firstname.lastname@example.org
Refer to the size chart below and match the accessories size.
Size M: 5.0-6.5
Size L: 7.0-9.0
Image is for reference only,shoes do not contain any accessories，you may purchase it separately.
These are recommended guidelines to get you the best possible fit for 7or9 footwear collections only.
Where can you ship to?
We can ship to most countries.
How long does delivery take?
Usually, the delivery will take around 10-20 business days to arrive.
Please note:Affected by Covid-19, there will be some delay on the delivery.
What shipping methods are offered?
We collaborate with these companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
What's is the shipping cost?
Free shipping for orders over 199USD;
Standard shipping is 10USD;
Who will pay for the import tax/custom fees?
We will try out best but orders may be subject to duties and taxes, customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Please note that 7or9 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
If the package shipped, can I reject it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What do I need to do If I have shipping issues with my parcel?
Please contact customer support at email@example.com.
Storing your shoes in cool and dry places,always keep them out of direct sunlight to avoid fading.
Do not wash,clean any dust or dirt with a damp cloth,allow them to air dry if they get wet and insert shoe trees to maintain their shape.
Be sure not to use anything colored to rub satin shoes dry as the dye can transfer.