Where can you ship to?
We can ship to most countries.
How long does delivery take?
Usually, the delivery will take around 10 business days to arrive.
What shipping methods are offered?
We collaborate with these companies:
Standard Shipping: 4PX, UBI, NinjaVan, and Yun Express
What's is the shipping cost?
Free shipping for orders over 169USD;
Standard shipping is 10USD;
Who will pay for the import tax/custom fees?
We will try out best but orders may be subject to duties and taxes, customers have to bear any form of custom/import/processing fees that are applicable for your parcel.
Please note that 7or9 does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
If the package shipped, can I reject it?
No, you'd better not. If you insist to reject it, we will deduct the freight we sent plus the freight for return, which is very expensive. Therefore, we suggest you receive the package first, and then contact us for return details.
What do I need to do If I have shipping issues with my parcel?
Please contact customer support at firstname.lastname@example.org.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back due to an incorrect or undeliverable address.